1. INTRODUCTION

The following terms and conditions are applicable to all orders placed by you (the “Customer”)  for any purchase order to zandrastone.com (“Zandra”) and may not be amended in any way shape or form by the Customer. Please read these terms and conditions carefully before purchasing any product. Please note that any reference to "we", "us" or "our" are references to Zandra and any references made to "you" or "your" are references to the Customer. Zandra reserves the right to change or alter this site and these terms from time to time at its sole discretion.

2. ORDERS AND PAYMENT

Any product you order from Zandra is an offer by you to purchase the relevant product for the listed price on the website (including GST). All products will be supplied new and payments by you must be in advance of receipt of any products. Zandra reserves the right after receipt of your order to accept or decline your order for any reason prior to delivery. Your receipt of payment or order acceptance notification does not constitute or confirm our acceptance of your order and risk and title of the product shall only pass to you when the item is delivered. 

3. DELIVERY

Any timeframes quoted for product delivery are estimates only. Zandra will not be held liable for any delay in delivery.

-Delivery will be made by post whereby a carrier service will deliver the product to your nominated address.

-If there is a failure to deliver the product within fifteen (15) days you will be notified via email of the change in delivery times whereby you will have the option of cancelling your order.                         

-If there is an error whereby the delivered product(s) do not match your order you will have twenty four (24) hours to notify Zandra including the relevant details such as invoice/order number, the product(s) ordered and the error. In this instance Zandra will rectify valid errors within the specified  period. 

4. SHIPPING

Orders are generally dispatched within 5 - 8 business days, Monday to Friday. Refer to our shipping page for more specific shipping times. 

5. CANCELLATION BY ZANDRA

If any of our products are listed at an incorrect price or with incorrect information at the time of sale, Zandra reserves the right to cancel that sale. If your payment has already been received via debit or credit card we will refund your debit or credit card for the full amount within a reasonable time of becoming aware of the problem. In this case we will notify you immediately.

6. CANCELLATION BY YOU

Zandra Stone does do not take any responsibility for any delivered product(s) that are not used for its intended purpose or for any product that have been mistreated due to wear and tear by you after delivery.

Zandra Stone will only reimburse the Customer if: (A) the product is faulty; (B) the product does not match what the Customer ordered; or (C) the Customer changes their mind on a particular product. Please note we will not cover any shipping costs or taxes and the Customer will only have ten (8) days to return a product in this instance – for more information visit the ‘Warranty and Returns’ section of the website

If you have purchased any product(s) in a promotional deal and received any complimentary products(s) free of charge (Promotional Products), and wish to receive a refund on the product(s) in accordance with clause 6(b) above, you must also return the Promotional Product to receive such refund.

If you are returning a product after delivery please ensure it is in original condition with all tags in its original case to receive the benefit of such return.

• We will send you a notification email once we have received your returned item.
• All orders will be deemed final after the 10 days, unless the item is faulty. 

7. TAX

The Customer acknowledges they are aware and responsible for the payment of any fees, taxes, duties and relevant laws in the country the order is delivered.

8. WARRANTY

Zandra products are guaranteed against any faults or defects in material and workmanship for a twelve (12) month period from purchase date.

Zandra at its sole discretion may decide to repair or replace a faulty or defective product.

Notwithstanding any other provision of these terms and conditions, Zandra will have no obligation to make repairs, refunds or replacements as the result of general wear and tear, accident, force majeure events, heat damage, misuse or negligence  by Customer.

Please be aware that any alterations made to the item will void Customer warranty and any repair or warranty claim will be at the complete discretion of Zandra. Zandra does not make any warranty as to the results that may be obtained from the use of products purchased by the Customer. The products purchased from Zandra are provided "as is" and therefore: (A) Zandra disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement; and (B) the Customer has relied on its own judgement on the suitability of the products purchased for their intended purpose. In this case the Customer shall hold Zandra harmless from any liability against any claim or demands the Customer may have against Zandra.

9. LIMITATION OF LIABILITY

Neither Zandra or its suppliers, affiliates, directors, officers, representatives, contractors and/or employees shall be held responsible or liable for any matter relating to or in connection with this agreement or sale of goods and/or products under any contract, negligence, tort or otherwise: (A) for any indirect, exemplary, incidental, special or consequential damages; (B) for any matter beyond Zandra reasonable control; or (C) for any amounts that, together with amounts associated with all other claims, exceed the fees paid by Customer to Zandra for the sale of goods under this agreement. The total aggregate liability will be limited to 100% of the purchase price of the product.

10. INTELLECTUAL PROPERTY

All material contained on this website and the website itself are protected by intellectual property rights whether registered or under common law. All present and future rights to intellectual property including, but not limited to inventions or conceptual ideas, information, trademarks, patents, designs, copyright or any corresponding property rights under the laws of any jurisdiction are owned by Zandra. These rights also extend to all products developed in whole or in part by Zandra. Any use of the materials contained within the website, including reproduction for commercial use, modification, distribution or republication without the express written permission of Zandra is strictly prohibited. 

11. HYPERLINKS

This website contains links to other internet sites that are owned and operated by third parties, please be aware Zandra makes no representation and accepts no responsibility for the operation, content or nature accessible through this site, or other sites linking to this site.

12. APPLICABLE LAW

This agreement shall be governed in accordance with the Laws of Western Australia and the parties irrevocably elect to submit to the exclusive jurisdiction of the Western Australian Courts.

13. CONFIDENTIALITY

Upon ordering any products the Customer will be required to share confidential information, such as name, delivery address, email address, telephone contact and debit or credit card details. Please know all confidential information will be kept confidential by Zandra and will not be disclosed in any way, manner or format without the prior written consent of the Customer. Please see our Privacy Policy to see how Zandra will manage your confidential information.

It is understood that this clause ‘13. Confidentiality’ shall not apply to confidential information that:

(A) is in the public domain (other than as a result of a disclosure by Zandra)

(B) was already known to a party prior to its disclosure by the other party or that party’s officers, employees, agents; or

(C) is required to be disclosed by law. 

14. DISCLAIMER

Zandra makes no representations about the suitability of any information on or available through this website. The information available on or through this website, including any content, materials, products or links to other websites, is provided "as is" without warranty of any kind to the extent permitted by law. In no event shall Zandra or its affiliates, directors, officers or employees be liable in any way whatsoever, whether in negligence or otherwise, for any loss or liability whether direct or indirect, consequential or any damages or loss of profits you or anyone else may suffer in connection with the use of information on or available through this website or any other sites available through this website.

    15. Delivery

Zandra will endeavour to deliver any order within seven (7) to eighteen (18) days from order date.

16. Returns and Warranty

Customer is not able to cancel any orders or request the return unless the product is faulty or does not match what the Customer ordered.

      17. SMS TERMS AND CONDITIONS

By Subscribing to text notifications you are signing up to receveive marketing messages, cart reminders, new product notifications at the phone number provided.

For help contact 

Reply HELP for help

To unsubcribe from the program, reply 'STOP' at anytime.

Message and data rates may apply.
Message frequency varies.

    18. Warranty and Returns

Can I Return My Order?

In the unlikely event that you are not satisfied with your Zandra product, please return it to us within 10 days of when it was delivered to you. We will gladly provide a refund if the product is in its original packaging and still in ‘as new’ condition.

Acceptable returns received after 10 days, but within 30 days, of when it was delivered to you will receive a store credit of equal value to your product.

You must include a note containing your order number, full name and clear written instructions on exchange/credit/refund.

Please be aware the customer is responsible for return shipping.

Please reach out to sales@zandrastone.com for any inquiries or use our contact page.

What if my ZANDRA Product is Damaged?

All Zandra products come with a 12-month manufacturer’s warranty against faulty products.

Whilst at Zandra we pride ourselves on having the highest standard of durability built into everything we produce, we do not cover wear and tear, mishandling or abuse.

We try our best to accept all items exchanged to us, please refer to our Terms and Conditions page for more information on Warranty and Returns.