Shipping & Returns

All orders are handled, packed and shipped with care by our team. This allows us to provide high quality service and add a personal touch to your order.

Please allow 3-7 business day for processing after placement of your order.

Shipping Times:

United states:

Standard delivery 5-8 business days: $10

Express delivery 2-3 business days: $15

Free standard delivery with orders over $150

Australia:

Standard delivery 7-10 business days: $28

Free standard delivery with orders over $250

Rest of World

International delivery varies on the country location. Shipping estimates will be provided at checkout.

Use the below as a guide only:

Standard delivery 7-10 business days: $28

Free standard delivery with orders over $250

* all prices are listed in USD
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Import Fees

Import duties, taxes and brokerage fees are not included in international delivery cost. These charges are the recipient’s responsibility as Zandra Stone only charges for the product and transportation. Please make enquiries at your country’s customs office as appropriate.

Returns Policy

We hope to make your online store experience as delightful as possible. We encourage conscious shopping so please shop mindfully to ensure you receive the item/size you want.

If you have questions regarding a product please ensure you've checked our size chart, then you can reach out before purchasing and we will assist you.

Please take care when trying on your items as we will not accept returns if the item is damaged in any way (including makeup stains, perfume, animal hair, ironing marks, steamer stains, hair product residue).

If you are unhappy with your purchase we offer returns in the form of Exchange or Store Credit.

We do not offer Refunds unless your item is faulty or damaged when received.A request for an exchange or return, must be submitted within 14 days of receiving your order, as per your order tracking. We reserve the right to refuse your return if outside this window of time.

Please email us sales@zandrastone.com to start your return or inquire about a damaged/faulty item.If you believe your item to be faulty please reach out immediately so we can assist you.

All accessories are Final Sale, we will not accept returns on socks, hair clips or mini totes or any other accessory item.

Sale items

Items purchased on Sale (discounted from full sale price) are NOT eligible for Returns. This includes items purchased during Sale periods and items purchased using discount codes for example:

Site wide sales
Discount codes
Sale products

Exchanges of sizes

If you need to exchange your order for another size please reach out within 14 days and we will advise you.

If requesting an exchange, the requested item must be in stock. Once we receive your item we will send out your new item and send a confirmation email with your new tracking details. Please allow up to 8 business days for your return to be processed.

Store credit

If requesting a credit, once we receive and inspect your item, we will send you an email to notify you that we have accepted or rejected your returned item and details about your credit.

Who pays for returns shipping?

Customers are responsible for shipping and handling charges for return. However if the item is damaged or faulty, customers will cover the initial shipping and handling charges, if accepted as a damaged or faulty item this amount will be refunded to your account once the product has been received and assessed. The same applies for domestic and international orders and the amount will be returned to you within 5 business days.

Zandra Stone reserves the right to reject returns. Returns will only be accepted if the item is in the same condition as it was when received.

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